Concierge Terms and Conditions
Terms of Service: By activating your account with Your Concierge Guru, you agree to all of the terms and conditions of this usage agreement (the “Agreement). If you do not agree with any of the terms and conditions contained herein, then you may not use Your Concierge Guru. Your Concierge Guru reserves the right to change, modify, add, or remove portions of this Agreement or the terms and conditions contained herein at any time. Changes to the agreement will be periodically made and included in a new “Agreement” that will be posted in replacement of the old “Agreement”. Your continued use of Your Concierge Guru following the posting of any such changes constitutes your acceptance of these changes.
Payment: All payments for services must be paid for upfront by credit/debit card. Your Concierge Guru offers hourly, monthly, and annual payment options. Any rates listed by Your Concierge Guru are for services rendered directly by Your Concierge Guru and do not include charges for third-party vendors., or merchandise purchased to complete the request. There is a 2 hour minimum on all services requested with hourly billing then being charged in 15 minute increments. We can provide these services to you 24/7, however, Your Concierge Guru service hours are 9:00 am – 5:00 pm EST Monday through Friday. Services requested outside of normal business hours and/or on holidays may be subject to additional fees.
Third Party Expenses: At the User’s request, Your Concierge Guru may purchase items either over the Internet or on the phone with third-party vendors with the User’s credit/debit card. In the event that the user initially wants Your Concierge Guru to make purchases for the User, the User will be asked for a credit/debit card to be used for those charges. Such authorization may be either orally or in writing. Any request over $250 must be by email, fax, or other written authorization. Your Concierge Guru shall not purchase any item on behalf of the client from a third party unless first authorized to do so by the client. Your Concierge Guru does not warrant or stand behind any purchases made on the User’s behalf. Your Concierge Guru is merely acting to facilitate the purchase and all disputes with charges need to be addressed to your merchant or credit card company. All invoices, shipping information, etc. will be sent directly to the User’s email address for the vendor.
Cancellations: If a yearly agreement is cancelled, it will not be renewed. All cancellations for monthly membership agreements must be done prior to the next billing cycle. Services scheduled with less than 24 hours’ notice may incur a convenience fee of $15 to accommodate the necessary scheduling changes. Services cancelled without prior notice may result in the full price of service being charged.
Concierge services are for providing you with informational services, limited to virtual telephone oriented, email, or online tasks. Our consultants will not physically provide any work such as pick-ups, mailings, drop offs, or any errand services. In addition, concierge requests do not include providing any secretarial services such as checking email, creating spreadsheets, or placing postings online. Other than that, we can find, research, book, call, remind, order online, and do just about everything else that you’d like for us to do on your behalf.
Concierge specialists are always based in our home office location in Florida, but it is not guaranteed that you will speak or deal with the same concierge consultant each time you place a request, unless stipulated as part of your membership plan. Concierge specialists will put forth their best effort to provide you with the information or task at hand. However, there will be circumstances where such information or unusual requests are not fulfilled and Your Concierge Guru will not be held accountable, liable, or financially responsible for any inaccurate information provided.
Monthly Subscription: You will automatically be billed monthly on the same day your membership began. Your subscription will renew automatically once you purchase your membership online and agree to these terms. Please note that your membership will begin from the date you singed up and automatically renew in 30 days. Memberships are not set to renew at the beginning or ending of each month, rather they begin on the day that you activate your membership. Please make sure that you provide a credit card that you plan on keeping, that you have the appropriate billing information for, and that you plan on using for our charges.
Monthly Membership Cancellations: Cancellations of monthly memberships are subject to review and must be requested in writing prior to the next billing cycle. Should you cancel any time after the first day of your renewed membership cycle, you will be billed for that month. If you sign up for a membership and want to cancel in the same month, you will not be eligible for a refund. We will bill you for that first month and revoke your membership thereafter and ensure that your membership no longer renews. For any reason, if you want to terminate your account, please email us at email@example.com for further instructions on how to cancel your membership.
Upgrades/Renewals/Automatic Billing: Your membership will automatically renew each month and you will be automatically billed. You will not be notified of the renewal. Therefore, you consent and allow Your Concierge Guru to charge your card each month without contacting you in any way, unless you notify us to cancel your account. You can upgrade or downgrade your account based upon your usage at any time. You are eligible to upgrade or downgrade your account after 90 days have passed since your membership had last renewed. For upgrading you will pay the portion of the new membership, minus the portion you paid for your lower grade membership.
Limitations: By agreeing to our terms, you realize that there are inherent limitations to the services we are to provide. We will not make illegal purchases on your behalf or represent you in any unlawful way. For purchases made on your behalf, Your Concierge Guru and its employees will not be held accountable for returns, refunds, or guarantees on behalf of the products or services you are purchasing. We will take all the precautions necessary to protect your information, but we will not be held responsible, accountable, or liable for any reason whatsoever should your information become exposed or if you are not pleased with the products or services you approved for us to charge on your behalf. Concierge operators will also not lie on your behalf for any reason or be involved or responsible for any of your personal, business, financial, or other actions. Our operators will not honor fraudulent outbound calling, money collections, prank calling, or other illegal activities.
Please keep in mind that to better service all of our clients we would appreciate your prompt inquiries. Operators will not remain on hold for long periods of time, or provide in depth research with concierge requests. If that is desired, we can perform that task at an hourly or per-request rate. We anticipate that most concierge request calls will commence from beginning to end in approximately 2-4 minutes. If required, we will divide the requests 20 minutes=1 credit. In addition, for ASAP requests, we advise that you make such requests via telephone.
Refunds: There will be no refunds for any services that are rendered. As mentioned above, to cancel monthly membership plans, we must be notified prior to your next billing cycle. The current month will be billed for services accordingly, whereas the following month will not. Credits will be refunded only if there was an error committed by a concierge guru. In that case, please notify our office that they provided the wrong information and they will then provide you with the correct information and credit your account by 1 hour. There will also be no refunds for purchases made on your behalf. When you ask for our representatives to make purchases on your behalf, we will not be held accountable should the product or service you are purchasing not meet the expectations you had in mind. Please review on your own, all refund and exchange policies with the service providers you intend for us to make purchases on your behalf, PRIOR to asking that we make any purchases for you. We will not be held accountable, liable, or responsible in any way for purchases on your behalf that are lost during shipping, tickets arriving late, goods damaged in the mail, etc. We will make purchases on your behalf simply to save you time, but will not be responsible for the goods or services that we are purchasing.
Travel Arrangements: Travel Arrangements are also offered as part of our services. Your Concierge Guru will try to find you the best deal for air travel, hotel accommodations, limo services, etc. We will not be responsible in any way and make no representations about the quality or vouch for any of these service providers. As the customer, you are accountable for the final selection of your destination or service provider. If you are not pleased with any services referred to by our operators, please contact the service provider rather than Your Concierge Guru services. Once we place a purchase or place an order for flights, hotels, or any other travel related services, we will not be held responsible for any refunds or disputes. It will be your responsibility to inquire upon any cancellation rules prior to booking and dispute any concerns you have directly with the service provider. Your Concierge Guru will not refund, credit, or be held responsible whatsoever for any travel related purchases.
Professional Memberships: Should you sign up for our Professional Memberships, you will be assigned to a dedicated team of staff members. These staff persons will be your primary contact points for you to place your requests. You may reach these individuals via the common method of placing requests, however your dedicated team will be assigned to your requests. Please take note that your individual staff members WILL NOT be available 24/7, but you will be able to reach your dedicated staff team on business days Monday-Friday from 9:00 am to 5:00 pm (EST). For times when they are not available, you will still be able to utilize our services by simply contacting the general concierge and assistants via the email address and telephone number listed in your welcome email. Professional Memberships also allow a second card holder to place requests on your account. Please be advised that the primary account holder’s information will be the only information stored on the account. The secondary account holder must be able to provide the primary member’s member number and verify the account information (email address, mailing address, telephone) etc. to utilize the account.
Privacy: Your Concierge Guru knows how important privacy is to you and is committed to honoring your privacy. All personal and credit card information obtained is gathered for the purpose of providing concierge services and billing the client for services rendered. At no time will the collected information be disclosed to a third party, except for the purpose of completing the client’s financial obligation to Your Concierge Guru.
Limitation of Liability: In no event will Your Concierge Guru or any of its partners, providers, affiliates, including their respective officers, directors, employees, or representatives, be liable for any indirect, incidental, compensatory, or punitive damages or damages resulting from loss of profits, lost data, or business interruption arising out of the use, inability to use, or the results of use of the service. You agree to indemnify, defend, and hold harmless Your Concierge Guru, its service providers, and each of their subsidiaries, affiliates, officers, directors, shareholders, beneficiaries, members, partners, employees, consultants, attorneys, and agents and their respective successors and assigns, if any, (collectively the “Indemnified Parties”) from and against all claims, actions, losses, liabilities, damages, costs, and expenses (including, but not limited to, attorneys’ fees and costs) arising from or relating to your use of the Services. Recommendations of third-party vendors are at your own risk and Your Concierge Guru shall not be held responsible for any dissatisfaction from any service or merchandise. The decision to use any third-party service vendor is totally your own, and is only a recommendation by us and holds no guarantees for satisfaction. Any complaints, refunds, etc. should be directed to the specific vendor and not to Your Concierge Guru. The concierges’ comments and recommendations presented are based on research and opinions collected by the concierges, and are subject to change at any time. In addition, all responses will be provided based on REASONABLE research and efforts on behalf of our staff. We do not recommend utilizing our services for financial, legal, tax, or other sensitive matters. We use all reasonable endeavors to monitor the goods and/or services provided by our service partners but we cannot accept responsibility for any loss, liability, or cost incurred by you as a result of any acts or omissions of service partners nor can we guarantee the accuracy of information supplied to you by service partners. No guarantees can be given on behalf of any service partners. You shall require seeking compensation for any loss or damage suffered directly from the service partner.
Your Concierge Guru reserves the right to refuse any business that it determines is unsafe and unsuitable for its employees.
Notice: All notices to a party shall be in writing and shall be made either via e-mail or U.S. mail. Notice shall be deemed given 5 days after an email is not returned to the sender is sent, or 5 days after deposit in the U.S. mail, to you at the address provided by you upon registration and to Your Concierge Guru at the address set forth below:
Your Concierge Guru: